Saathi Saath Nibhana Foundation (SSNF) deeply values the trust and generosity of our donors. We maintain rigorous accounting transparency and financial stewardship for every contribution received.
1. Erroneous or Duplicate Transactions
If a technical network glitch or bank gateway timeout causes an accidental duplicate deduction for a single donation pledge, SSNF will promptly process a 100% refund of the duplicate amount.
2. Request Submission Window
Any claims regarding duplicate charges or unauthorized card usage must be lodged within seven (7) business days of the transaction date.
3. How to Request a Refund
To request a transaction reversal, write to info@saathisaathnibhana.org with:
- Donor full legal name and phone number
- Bank Reference / UTR Number or Payment Gateway Order ID
- Date of transaction and bank statement proof of duplicate deduction
4. Refund Settlement & Bank Timeline
Once verified, authorized refunds are credited back to the original source instrument (bank account, UPI, or card) within 5–7 working days, adhering to RBI settlement cycles.
5. Recurring Monthly Donation Cancellations
Donors enrolled in monthly recurring pledges (UPI Autopay / e-Mandate) can pause or terminate future deductions at any time without fees via their portal dashboard or via written notice.